Posts Tagged ‘FAQs’

How do I pack the cartridges?

Monday, March 28th, 2011

Our couriers will charge us per box so try to get as many cartridges into one box as possible, but please ensure they are safely packed to avoid damage in transport.

Please make sure your cartridges are packed in boxes as the couriers will not accept bags, or loose cartridges for these types of products.  Please ensure boxes do not weigh more than 20kg.

Please call us if you have any questions – 01733 588 388.

What is the minimum value I can recycle?

Monday, March 28th, 2011

Minimum value of one collection must be at least £20.

How quickly will I get paid?

Monday, March 28th, 2011

We will do our best to pay all our recyclers as soon as possible, but usually within 14 days of collection.

How long does it take to receive my payment?

Monday, March 28th, 2011

We always do our best to pay our recyclers as soon as possible, but this is usually within 14 days.

Do you take cartridges that do not appear in the search box on your website?

Monday, March 28th, 2011

As a rule we normally only pay for cartridges that appear on the website, however at times we can pay for some orignal (OEM) cartridges which do not appear on the website. We never pay for remanufactured or compatible cartridges but we can recycle them for you free of charge if they are returned with OEM’s worth £20 or more or if you cover the shipping costs.

I can’t find all the cartridge references on the website?

Monday, March 28th, 2011

Please call us on 01733 588388 and we’ll help identify your empty cartridges and give them a value.

How do the cartridges need to be packaged?

Monday, March 28th, 2011

Our couriers will charge us per box so try to get as many cartridges into one box as possible, but please ensure they are safely packed to avoid damage in transport. Please make sure your cartridges are packed in boxes as the couriers will not accept bags, or loose cartridges for these types of products.  Please ensure boxes do not weigh more than 20kg.

Please call us if you have any questions – 01733 588 388.

Do our cartridges need to be in their original boxes?

Monday, March 28th, 2011

No they do not, the only packaging requirements are as follows:

Our couriers will charge us per box so try to get as many cartridges into one box as possible, but please ensure they are safely packed to avoid damage in transport. Please make sure your cartridges are packed in boxes as the couriers will not accept bags, or loose cartridges for these types of products.  Please ensure boxes do not weigh more than 20kg. Please call us if you have any questions – 01733 588 388.

Do you collect from anywhere in the UK ?

Monday, March 28th, 2011

Yes, we can collect from anywhere within the UK as we use couriers for the collection of the cartridges.

Do you only take original cartridges?

Monday, March 28th, 2011

We never pay for remanufactured or compatible cartridges but we can recycle them for you free of charge if they are returned with original cartridges (sometimes called OEM’s) worth £20 or more or if you cover the shipping costs.