Customer Care > FAQs
FAQs
What is a remanufactured cartridge?
An empty or used original cartridge which has been recycled, refilled and refurbished to a high standard. Remanufactured cartridges contain the same quality of ink as original cartridges. Remanufactured cartridges supplied by GreenTech are 100% guaranteed and should perform to the same standards as their OEM equivalents.What is a compatible cartridge?
Compatible cartridges are brand new cartridges supplied by an independent manufacturer. Compatible cartridges are manufactured as an alternative product or under license to the same standards as original cartridges but are normally significantly cheaper.What does OEM mean?
OEM stands for ‘Original Equipment Manufacturer', meaning a cartridge manufactured by the same company as the printer.Which payment methods do you accept?
We accept VISA, Mastercard, Delta, Switch/Maestro, Solo, VISA Debit and VISA Electron. We also accept payment by cheque and postal order. If paying by cheque or postal order, payment is required first before your order can be dispatched. Please allow 10-15 days to process cheque and postal orders.We accept official purchase orders from schools, colleges, universities, government organisations & charities.
All we require is an official purchase order which has been signed by an authorised member of staff, clearly showing your PO number and organisation details. 30-Day accounts are setup automatically on receipt of the purchase order.
Purchase orders can be emailed to: info@gtrecycling.com or faxed to 01733 425 106.
Are my credit/debit cards details secure when placing an order through the website?
All credit card information is processed using a secure payment system provided by Protx, a leading online payment processor. Once you enter the Checkout process, you will be forwarded to the secure version of the GreenTech website. All information entered into the checkout is secured using the latest encryption technology. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.We are a business, can we pay via invoice?
We do not provide a credit facility or 30 day invoice payment terms. All orders must be paid for in advance before being dispatched.Do you provide a VAT invoice with your orders?
Yes, the order confirmation email which you receive after placing your order, contains a VAT breakdown of your order. This can be printed and used as a VAT invoice for your records. If you have not received your order confirmation email and require a copy for your records, call or email us quoting your order number or billing postcode. We will then be able to resend the confirmation by email or post.Is there a minimum order amount/value?
There is no minimum order value or amount, you can order as little or as much as you like.Which countries do you deliver to?
We are a UK based company and we can only deliver to addresses within the UK. This includes the UK Mainland, Alderney, Arran, Guernsey, Islay, Isle of Man, Isle of Wight, Jersey, Lewis with Harris, Mull, North Uist, Northern Ireland, Orkney Isles, Sark, Scilly Isles, Shetland Isles, Skye, South Uist, Western Isles, BFPOWill VAT be deducted from my order before payment, if I have a delivery address on the Channel Islands?
Yes, the shopping cart system will automatically deduct the VAT from all orders with Channel Island delivery addresses.What are your delivery charges?
Delivery is free on all orders, regardless of size and weight. We always use recorded delivery services and the majority of orders are sent via 1st Class Recorded Delivery. For larger orders and toners, we use DPD couriers and their next day service. We also have a number of optional delivery services:Next Working Day 9am -5pm - £5.00
Next Working Day before 1300 - £10.00
Next Working Day before 1030 - £15.00
Next Working Day before 0900 - £20.00
Next Afternoon - 1200 - 1730 - £15.00
Saturday Delivery before 1200 - £25.00
Do you offer a same day delivery service?
Yes, we do offer a same day delivery serviceHow long will it take for my order to be delivered?
All orders placed before 4pm, Monday to Thursday and before 3pm Friday, for in stock items, will be dispatched the same day. Delivery will take 1-3 working days depending on the delivery option selected in the checkout. Royal Mail 1st Class delivery normally arrives the next working day but this is not guaranteed. Our Next Day Special Delivery service guarantees next working day delivery before 12 noon. Larger orders sent by courier, will arrive the next working day. If you have placed an order with us and you have not received your order after 3 working days, please contact us, quoting your order number.
